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Privacy Policy

Last updated: 24 August 2026

This Privacy Policy explains how Maxtec Ltd ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website or purchase our products. We are committed to protecting your privacy and complying with the UK Data Protection Act 2018, the UK GDPR, and the EU General Data Protection Regulation (GDPR) as applicable to our activities.

1. Controller

The data controller responsible for your personal data is:

  • Maxtec Ltd
  • Private Limited Company (England & Wales)
  • Company number: 16930837
  • Registered address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
  • Trading location: Centro Comercial Lirios, 03726 Benitachell, Spain
  • Director / Ultimate Beneficial Owner: Knuth Mussmann

2. Information We Collect

We may collect and process the following categories of personal data:

  • Contact information – such as your name, email address, and shipping address when you place an order or sign up to our newsletter.
  • Order information – product selections, purchase history, and transaction details.
  • Payment information – handled securely by our payment providers; we do not store full card details on our servers.
  • Communications – any messages you send us via email or our contact forms.
  • Usage data – IP address, browser type, device information, and how you interact with our website, collected via cookies and similar technologies.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To process and fulfil your orders, including delivery and returns.
  • To respond to your enquiries and provide customer support.
  • To send you marketing communications about our products, where you have consented.
  • To improve our website, products, and services.
  • To comply with our legal and tax obligations.

The legal bases we rely on are: performance of a contract, our legitimate business interests, your consent, and compliance with legal obligations.

4. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties who help us operate our business, such as payment processors, shipping carriers, email service providers, and analytics platforms — but only to the extent necessary for them to provide their service, and under appropriate confidentiality and data protection terms. We may also disclose information where required by law.

5. International Transfers

As a UK company trading in Spain, your information may be transferred between the United Kingdom, the European Economic Area, and other countries. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with applicable data protection law.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. After that, we securely delete or anonymise the data.

7. Your Rights

Under the UK GDPR and EU GDPR you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your personal data ("right to be forgotten").
  • Request restriction or objection to processing.
  • Request portability of your data to another provider.
  • Withdraw consent at any time, where processing is based on consent.
  • Lodge a complaint with the relevant supervisory authority (the UK ICO, or the Spanish AEPD where applicable).

8. Cookies

Our website uses cookies and similar technologies to operate the site, analyse traffic, and enhance your experience. You can control or disable cookies through your browser settings; however, some features of the site may not function properly without them.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and products are not directed to children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Maxtec Ltd (Company no. 16930837)
  • 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
  • Trading address: Centro Comercial Lirios, 03726 Benitachell, Spain
  • Director: Knuth Mussmann
  • Phone: +44 7408 833131

This document is provided for general informational purposes and does not constitute legal advice. We recommend consulting a qualified legal professional for advice specific to your circumstances.

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